#1

Hello,I have some trouble with an MK3. After I have initialized the machine and printed an object, everything work well except the build platform just freezed. It did not move a little bit. But when I tried to pull the platform, it moved, which proved the pulley was fine. Maybe the motor contolling the pulley broke down. Thanks a lot if u could help me!

#2

Can you initialize the printer normally?

#3

Thank u for your reply!
y和z轴的初始化好,but the x axis wasn’t. Actually, nothing happened after the print head have risen to the top. I didn’t hear any voice from the moto during that time. And after a dazon of seconds, initialization continued at the y and z axis. It seems that the chips konw the prcess but the motor dosn’t work.

#4

Please check if the motor cable is plugged securely or try unplug and replug it.
If everything seems alright, could be mainboard malfunction and we can send you a new mainboard to try.